Return policy

Please note that the Customs terms differ depending on your country, and we kindly ask you to check the law before you make an order outside EU. Some customs are taking taxes (especially true for Mexico and Brazil), which you’ll have to pay anyway in your country, even if you deny to take the parcel and asking to return it back.

Please read our return policy carefully and follow all of the instructions listed below:

 You can return any products of proper or defected quality (for an exchange or refund). The return policy is not applicable to tutus, costumes, colored pointe shoes and any products made with any specific changes directly for the customer.

You have no an opportunity to exchange such proper products.

In case of return of proper quality products and in other cases:

1) If you are going to return any item, please contact us by e-mail: orders@nikolay-world.com (or export@grishko.eu for retailers) to get the detailed instructions. Please, never ship any items back without our confirmation!

2) You have 30 days from the time of factory shipment to return your items.

3) The returned item must be in new, resalable condition and in the original packing. Worn items are not returnable.

4) The returns from the countries out of EU will be accepted when shipped via UPS transport company only.

In case of refund:

The shipping costs for a return will not be covered by our online store except for specific cases according to our terms and conditions. The refund will only be issued to the card used to place your order after we get products back and it usually takes about 3-5 days. 

5) The return policy is not applicable to tutus, costumes, colored pointe shoes and any products made with any specific changes directly for the customer.

In case of defected products:

You have to contact us by e-mail:  orders@nikolay-world.com and send us a photos of defected products. Our quality department will thoroughly review your request and in case of confirmed defect, we will make a full refund or will make an exchange free of charge. In this case, you will not have to return products back to us or, in case of factory request, we will cover all delivery costs. 

The return address is:

Jiřího ze Vtelna 1731/11

Praha 9 - Horní Počernice

193 00

Return

You have the several options of delivery:  you can return your order by regular post,  either you can choose the carrier from the list offered by us and pay to them by yourself  or we can cover the cost of deliveryto the carrier and your repayment will be reduced on this amount. Please include the instruction to the return parcel telling us what you would like us to do with the item (replace/refund). The instruction must include your order number. If you have forgotten the number, contact us at orders@nikolay-world.com (or export@grishko.eu for retailers)